CaroleQ asked:

Hi All I’m just wondering if anyone has any knowledge of this. I’ve had brother machines all my sewing life back to my 1980s heavy metal workhorse. In March I bought a innovis NV1800Q machine about 3 weeks ago it started nesting. It had 1 needle strike. I was told my seller to by a new bobbin case and that should fix it. It didn’t. I watch tutorials about threading, top and bobbin and making sure top thread had gone round the top tension. I got an engineer to fix it he has just told me that the tension was all out of whack although I never touched it and the book says it’s totally automatic and there is no tension wheel it all digital. He also said my J presser foot had damage that was breaking the thread. He said it working like a dream now. Now comes my question why is none of this not under warranty? Has anyone had similar problems with digital machines. Are we better sticking to the older machines?

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